AWS Service Delivery Manager

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team. 

Roles & Responsibilities:

  • Experience managing projects and task-driven activities – self disciplined
  • Manage Business technical requests , extracting requirements, liaising with IT teams to architect and implement solutions
  • Coordinate and lead technical discussions with IT service experts as necessary for request fulfillment, incidents, changes, or escalations
  • Provide support for the various roles focused on infrastructure, security, compliance and provisioning so that they are understood and integrated with the service model
  • Ability to perform across divisional and technical boundaries; willing to learn and adopt quickly to changing technologies and diverse technical requirements
  • Must possess a firm belief in the ability to find solutions to any problem no matter how imposing (work with other teams and self-learner)
  • Go-getter mentality – full accountability and ownership of entire lifecycle of task and problem management
  • Experience with product, portfolio and demand management by using tools: JIRA, Confluence, Service Now, and documentation in PowerPoint

Technical skill set required:

  • Advanced understanding of Project Management, organizing and leading technical discussions, task management, documentation, reporting to senior management
  • Good understanding of Network components & LAN/WAN connectivity
  • Good understanding of Linux, Windows, Virtual PC, On-premise storage, Oracle/SQL DB, Cloud services (AWS, Azure, GCP)
  • Basic understanding of Process flow / end-to-end design in Visio or
  • Basic understanding of Jira, Confluence, Service Now
  • Basic understanding of MS Tools (Teams, Office, SharePoint) 

Eligibility Criteria:

  • Project management experience
  • Technical background, understanding of Networking and Compute
  • Advanced English, verbal and written communication, including ability to create clear and accurate process documentation, reports
  • Ability to accurately translate unstructured requests into functional requirements
  • Excellent multitasking skills
  • Adaptability to change, and the ability to thrive in a fast-paced and dynamic work environment
  • Professional attitude, ability to communicate with senior leadership, ability to defuse escalations

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 15 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Czech Republic Hybrid in Prague

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