System Support Specialist in Cybersecurity

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team. 

About the role:

As a System Support Specialist in IT Cybersecurity at DHL IT Services, you will play a crucial role in safeguarding our information systems and data. You will be responsible for providing technical support, monitoring security systems, responding to incidents, and assisting in the implementation of cybersecurity measures across the organization. Your expertise will help ensure that DHL’s IT infrastructure remains secure and compliant with industry standards.
We are team of cybersecurity professionals focused on endpoint security including Extended Endpoint Detection & Response (XDR), virtual patching, micro-segmentation services and Container Security. You will be responsible for securing the platform estate infrastructure covering hardware, operating systems, databases, middleware, backups, storage, containers etc. – devising technical security standard definitions, security monitoring, remediating issues, and ultimately improving approaches and postures based on best practices and lessons learnt.

Key Responsibilities:

1. Technical Support:
   a. Provide first-level technical support for cybersecurity-related incidents and inquiries from employees.
   b. Assist users with issues related to access control, security software, and best practices for data protection.
2. Monitoring and Incident Response:
   a. Continuously monitor security alerts and logs generated by various security tools (e.g., firewalls, intrusion detection systems).
   b. Respond promptly to security incidents, conducting investigations and coordinating remediation efforts.
3. System Maintenance:
   a. Assist in the maintenance and updating of security systems, applications, and infrastructure.
   b. Participate in the deployment of security updates, patches, and configurations to enhance system security.
4. Documentation and Reporting:
   a. Document all security incidents, responses, and resolutions in accordance with internal processes.
   b. Prepare regular reports on security incidents, vulnerabilities, and overall system performance for
   management review.
5. Compliance and Risk Management:
   a. Ensure compliance with DHL’s cybersecurity policies, standards, and relevant regulations.
   b. Assist in conducting risk assessments and vulnerability assessments to identify potential security
   weaknesses.
6. User Training and Awareness:
   a. Develop and deliver training sessions for employees to promote cybersecurity awareness and best
   practices.
   b. Create and distribute educational materials to enhance understanding of cybersecurity risks and mitigation strategies.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field (or equivalent experience).
• Previous experience in IT support or cybersecurity roles, preferably in a corporate environment.
• Familiarity with security technologies and tools (e.g., antivirus software, firewalls, SIEM systems).
• Understanding of network protocols, operating systems, and cybersecurity frameworks (e.g., NIST, ISO 27001).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
  

Certifications (Preferred):

• CompTIA Security+
• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)

Key Points:

• Start of cooperation – ASAP or according to the negotiation, but there is no space to wait few months
• Long-term project
• English language – min. B level, C level is preferred. 
• Office attendance is a benefit, but not a mandatory

Working with Extelligence:

• We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
• We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
• Extelligence is a multicultural team, we have more than 15 different nationalities working with us.
• We also organize events to bring our team together including team building activities and social events.