Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.
Job Description:
This is a technical resource for in-depth security device incident resolution and emergency changes for our customers. L2 Security Engineer will develop an understanding of the specifics of the Customer’s security architecture and will be solving complex incidents or changes. L2 Security Engineers will work on change management or incident management. In this position the L2 Engineer will be supporting the SOC Customers’ security products and services.
Responsibilities:
- Performing troubleshooting and diagnosis of complex tasks.
- Working with enterprise security device vendors to resolve complex incidents.
- Using vendor provided tools, log files/scripts/reports.
- Attending incident calls, review and understand documented processes, update process documents and interaction with Customer managers.
- Performing simple and complex Change Management.
- Participating in audit and compliance assessments performed internally.
- Strong communication skills (Verbal and Written).
- The ability to work in a shift work environment (7x24x365).
Skills Required:
- Email Security (4 – 7 Years of experience in Email Security/Exchange Support).
- Primary Skill- Microsoft MDO email security.
- Secondary Skill- Proofpoint / Mimecast / Darktrace / TrendMicro email gateway solutions.
- Certification – SC-900: Microsoft Security, Compliance, and Identity Fundamentals / SC-200: Microsoft Security Operations Analyst.
- Good knowledge of Microsoft 365/ Azure cloud services/ Exchange components.
- Strong knowledge of functionalities of various email gateway solutions and threat protection features is must.
- Must have experience in doing in depth troubleshooting and capture packets to isolate problems and resolve incidents on time.
- Ability to make changes to the Threat policies basis security and business requirement and working with stakeholders before implementation.
- User reported ticket handling – First level co-ordination, fix Malware/Phishing issues, URL Verdicts, Attachments, initial Email User troubleshooting, threat related problems and running removal process.
- Perform Investigation & take remediation actions based upon user requests and incident logged.
- Generating and managing Threat Protection Reports for Weekly & Monthly Summary reports.
- Strong customer focus. Ability to respond to customer needs and provide technical solutions within agreed SLAs.
- Work on Value-Add activities such Knowledge base update and management, Training freshers, coaching analysts and provide technical support to team.
- Participate or contribute to drive Service improvement plans.
- Knowledge on ITIL process.
Soft Skills:
- Shall have good verbal/written communication skills.
- Should be willing to work in 24×7 environments.
- Incumbent should carry continual system improvement mind-set and able to demonstrate in work.
- Client facing technical analysis report and presentation skills.
- Excellent written and spoken fluency in English.
Working with Extelligence:
- We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
- We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
- Extelligence is a multicultural team, we have more than 15 different nationalities working with us.
- We also organize events to bring our team together including team building activities and social events.