Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.
Skills and Experience:
- Bachelor’s degree or 6 or more years relevant work experience.
- Strong customer service and support skills.
- Strong written / verbal communication.
- Knowledge of NetDevOps Automation Languages (Ansible/Python/etc).
- CCIE preferred.
Responsibilities:
- Subject Matter Expert (SME) maintains an expert level of expertise focused on the variety of technologies supported by Managed Services across Network (WAN/SDWAN/LAN/Wireless), Voice, Cloud, and Security.
- Incidents – Manages highly technical incidents, ensuring that they are resolved quickly and efficiently.
- Escalations – Acts as the final client’s technical escalation point for all issues related to Managed Services’ products, technology, and Customer issues. Includes Executive escalations.
- Change Management – Provide guidance on Change Management to Service Assurance.
- Documentation – Creates and updates technical documentation and Runbooks used by Service Assurance.
- Training – Delivers technical training, and provides technical coaching and mentoring to Service Assurance.
- Engineering/Delivery/Svc Mgmt – Liaise with relevant Engineering, Service Delivery, Service Management and other internal and external organizations on technical matters.
- Impact Analysis Report – Participates in design supportability approvals for both pre and post-sales opportunities, making Service Assurance recommendations.
- Product – Ensures operational readiness of the development of new Products and Services, representing Service Assurance.
- Vendors – Works with vendors pre and post sales on issues involving the supportability of their products. (Architecture, bugs, upgrades, etc).
- Vulnerability – Provides Vulnerability assessments and management for the Managed Services portfolio.
- Problem Management – Provides strategic management and direction for wide ranging problems impacting operations. (Ex. Monitoring).
- Certificates/Licensing – Oversee strategic direction of certificate and licensing actions across the Managed Services portfolio.
- Coverage – Provides 24×7 Support, with on call for certain hours.
Working with Extelligence:
- We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
- We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
- Extelligence is a multicultural team, we have more than 15 different nationalities working with us.
- We also organize events to bring our team together including team building activities and social events.